Refund Policy

Last updated: January 9, 2024

This Refund Policy describes the terms under which Madovelik ("we," "us," or "our") issues refunds for purchases made through our platform at madovelik.info. By completing a purchase, you agree to the terms outlined below.

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1. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. To be considered eligible, a request must meet the following general conditions:

• The request is submitted within the applicable refund window described in this policy.
• The purchase was made directly through our platform.
• The account is in good standing with no evidence of policy violation or abuse.
• The request includes sufficient detail to allow us to assess the circumstances.

2. Refund Window

Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be considered except where required by applicable law.

3. Non-Refundable Items and Circumstances

The following are not eligible for refunds under any ordinary circumstance:

• Purchases where a significant portion of the course or content has been accessed or completed.
• Subscription renewals that were not cancelled prior to the renewal date.
• Promotional purchases, discounted bundles, or purchases made using gift credits.
• Duplicate purchases where the duplicate access was revoked promptly upon request.
• Accounts suspended or terminated for violation of our Terms of Service.

4. Subscription Cancellations

4.1 Cancelling a Subscription

You may cancel a recurring subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends.

4.2 Refunds on Subscriptions

Cancellation of a subscription does not automatically trigger a refund for the current or prior billing periods. Refunds for subscription charges may be considered if the request is submitted within 14 days of the initial charge and access to content has not been substantially used.

5. Technical Issues and Service Failures

If you experience a technical problem that prevents you from accessing purchased content and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund. Such requests must be reported to us promptly at [email protected].

6. How to Request a Refund

To submit a refund request, contact our support team using the following method:

• Email: [email protected]
• Phone: +1 418 800 1830

Please include the following information in your request:

• Full name and email address associated with the account.
• Order or transaction reference number.
• Date of purchase.
• Clear description of the reason for requesting a refund.

We aim to respond to all refund requests within 5 business days of receipt.

7. Refund Processing

Approved refunds are issued to the original payment method used at the time of purchase. Processing time may vary depending on your payment provider but typically takes between 5 and 10 business days after approval. We are not responsible for delays caused by financial institutions.

8. Partial Refunds

In certain circumstances, we may offer a partial refund where only a portion of the purchased content or service was not delivered or accessible. The amount of a partial refund is determined at our sole discretion based on the extent of the issue.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the revised terms.

10. Contact Us

If you have questions or concerns regarding this Refund Policy, please reach out to us:

• Email: [email protected]
• Phone: +1 418 800 1830
• Mailing address: 4300 Bartlett Rd, Beamsville, ON L0R 1B1, Canada